FREQUENTLY ASKED QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all of the following forms of payment:
- Apple Pay
- Google Pay
- Shopify Pay
WHAT SHIPPING SERVICE IS USED?
We use USPS to ship all of our orders.
CAN I PLACE AN ORDER FROM OUTSIDE OF THE UNITED STATES?
USPS First Class International mail.
CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Sweet Street only ships to the cardholder’s authorized billing address.
WHEN SHOULD I EXPECT MY ORDER TO ARRIVE?
We process and ship your order within 3-5 business days. Orders received after 2:00PM PST, will be processed the following business day. You will receive a shipping notification with your tracking information once your order is ready to ship.
CAN I UPDATE OR CANCEL MY ORDER AFTER I PLACED IT?
Unfortunately, once the order is placed you cannot cancel or update your order. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.
I RECEIVED MY TRACKING NUMBER; HOWEVER, I DON'T SEE ANY ACTIVITY WHEN I TRACK MY PACKAGE.
Our automated fulfillment process generates the tracking number ahead of time. Please allow 1-2 business days for the order to be shipped and for the tracking information to be updated.
WHAT IF I DIDN'T RECEIVE MY TRACKING NUMBER?
Please check to make sure that the tracking notification did not go in your email spam folder first. If you are unable to find it, please contact email@example.com with your first and last name, order number and the date you placed the order, and a customer service rep will reach out to you.
HOW MUCH DOES SHIPPING COST?
Once you process your order, shipping costs will be calculated based on the weight of your purchase and your zip code.
WHAT IF I RECEIVED DAMAGED PRODUCT?
We do our best to package items safely and securely to avoid damage, however, please email our customer service department at firstname.lastname@example.org. if you received damaged merchandise. Include your full name, order number, tracking information, list the damaged product(s), and attach a picture of the damaged product(s) to the email.
WHAT DO I DO IF MY ORDER IS MISSING?
Unfortunately, once your order has left our warehouse, we are not responsible for lost or stolen packages. We recommend you contact your local post office to file a claim for your missing package.
WHAT DO I DO IF MY TRACKING STATES "DELIVERED", HOWEVER, I DIDN'T RECEIVE MY ORDER?
Please email us at email@example.com. Include your full name, order number and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days. Sweet Street is NOT responsible for any lost or stolen packages, once they have been handed over to the post office. Package insurance is available upon request (please email us with your order number after purchase for quotes). We do recommend you contact your local post office to report the issue if you are to incur this situation.
Sweet Street products are cruelty-free and are not test on animals. Products are available for purchase on sweetstreetcosmetics.com and we do not ship to countries where product testing on animals is required. We understand the importance of being cruelty-free and ensure animals are not harmed with Sweet Street product testing.